Privacy Policy

This Privacy Policy describes how puji9 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access and use the puji9 platform at https://puji9.club. By registering an account or using any part of our service, you acknowledge that you have read, understood, and agree to the practices described in this policy.

puji9 is committed to safeguarding your privacy. We operate under principles of data minimization, purpose limitation, and transparency. This document covers our practices for users based in Bangladesh and internationally who access puji9 services. If you have any questions about how we handle your data, please contact our support team at [email protected].

1. Information We Collect

We collect information in two primary ways: information you provide directly to us, and information collected automatically when you interact with our platform.

1.1 Information You Provide Directly

When you register an account, complete a transaction, or contact our support team, we may collect the following personal data:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address and country (Bangladesh or otherwise)
• Government-issued identification documents for Know Your Customer (KYC) verification
• Payment details such as bKash wallet number, Nagad account, Rocket account, Upay ID, or bank account information used for deposits and withdrawals

1.2 Automatically Collected Information

When you visit or use the puji9 platform, we automatically collect certain technical and behavioral data, including:

• IP address, device type, operating system, and browser information
• Pages visited, time spent, click patterns, and in-game activity logs
• Session cookies and similar tracking technologies used to maintain your login session and preferences

2. How We Use Your Information

puji9 uses the personal information it collects for specific, legitimate purposes only. We do not sell your data to third parties. The lawful bases under which we process your information include your consent, the performance of our contract with you, compliance with legal obligations, and our legitimate business interests. Specifically, we use your data to:

• Create, verify, and manage your puji9 player account
• Process your financial transactions, including deposits via bKash, Nagad, Rocket, and Upay, as well as withdrawals to your registered accounts
• Comply with KYC, anti-money laundering (AML), and fraud prevention requirements
• Deliver customer support, respond to inquiries, and resolve disputes
• Send you important account notifications, security alerts, and service updates
• Improve platform performance, personalize your gaming experience, and analyze usage trends

3. How We Share Your Information

puji9 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may, however, share your data with trusted partners and third parties under limited, specific circumstances as described below.

3.1 Payment Processing Partners

To process your deposits and withdrawals securely, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and other licensed financial institutions operating in Bangladesh. These partners are contractually bound to handle your data in accordance with applicable financial regulations and are prohibited from using your payment information for any other purpose.

3.2 Legal and Regulatory Disclosure

We may disclose your personal information when required to do so by law, court order, regulatory authority, or government request. In such cases, we will disclose only the minimum amount of information necessary to satisfy the legal requirement and will, where permitted, notify you in advance of such disclosure.

3.3 Technology and Service Providers

We use carefully vetted third-party technology providers to support platform infrastructure, game delivery, fraud detection, and analytics. These providers access only the data necessary to perform their contracted services and are required to maintain confidentiality and security standards equivalent to our own. Examples include game software providers such as Pragmatic Play, Evolution Gaming, and Spribe, who deliver game content but do not receive your financial account details.

4. Payment Data & Financial Privacy

All financial transactions on puji9 are processed through encrypted, secure payment channels. When you make a deposit using bKash, Nagad, Rocket, or Upay, the transaction is processed directly through the respective mobile financial service (MFS) provider's secure interface. puji9 does not store your full bKash PIN, Nagad PIN, or any equivalent mobile banking authentication credential.

Transaction records, including deposit and withdrawal history, are maintained for a period required by applicable financial and anti-money laundering regulations. These records are accessible to you through your puji9 account dashboard and may be provided to regulatory authorities upon lawful request.

5. Cookies and Tracking Technologies

puji9 uses cookies and similar tracking technologies to enhance your browsing experience and maintain the security and functionality of our platform. We use three main categories of cookies:

• Essential cookies: Required for the site to function correctly, including maintaining your logged-in session and security tokens. These cannot be disabled.
• Analytical cookies: Used to understand how visitors interact with our platform, which pages are most popular, and where users experience difficulties. This data is anonymized and aggregated.
• Preference cookies: Store your platform settings, language preference, and other personalization choices so you do not need to re-enter them on each visit.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may impair core platform functionality including the ability to log in, complete transactions, and access your game history.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected. Specifically: account information is retained for the duration of your active account and for a reasonable period thereafter to handle disputes or legal claims; financial transaction records are retained for a minimum of five (5) years in compliance with applicable financial record-keeping regulations; KYC and identity verification documents are retained for the period required by applicable law after account closure.

When your data is no longer required, we securely delete or anonymize it using industry-standard data destruction procedures. We do not retain data indefinitely beyond what is operationally or legally required.

7. Your Rights

As a puji9 user, you have meaningful rights over your personal data. We are committed to honoring these rights in a timely and transparent manner. You have the right to:

• Access: Request a copy of the personal data we hold about you, including your account details and transaction history
• Correction: Request that we correct any inaccurate or incomplete personal data held about you
• Deletion: Request the deletion of your personal data, subject to our legal retention obligations and open financial commitments
• Objection: Object to the processing of your data for direct marketing or profiling purposes
• Portability: Request a structured, machine-readable copy of the personal data you have provided to us

To exercise any of these rights, please send a written request to [email protected] from your registered email address. We will acknowledge your request within 3 business days and respond in full within 30 days. In some cases, we may need to verify your identity before processing your request.

8. Data Security

puji9 implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our platform, secure server environments with access controls, regular security audits and penetration testing, and two-factor authentication (2FA) availability for player accounts.

While we maintain robust security practices, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your puji9 account, enable 2FA where available, and notify us immediately at [email protected] if you suspect any unauthorized access to your account.

9. Children and Age Verification

puji9 is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. All users are required to confirm they are aged 21 or above at the point of registration, and we conduct KYC age verification checks as part of the account approval process. If we discover that a user under 21 has registered an account, we will immediately suspend the account, reverse any transactions, and delete the associated personal data. If you believe a minor has created a puji9 account, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

puji9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational procedures. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent notice on the platform.

Your continued use of puji9 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend you review this page periodically to stay informed of any changes.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way puji9 processes your personal data, please do not hesitate to contact our dedicated privacy support team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Support is available 24 hours a day, 7 days a week, in both English and Bengali.